# Recovered password is not working

The password recovery by e-mail is not connected to a certain vault. This pushes security to the highest level. 

{% hint style="info" %}
Whether the password you receive is correct and matches to your current Vault, depends on your setup. You may also have entered a different e-mail address
{% endhint %}

## Example

You activate the password recovery. The password used at that time is stored encrypted in the password recovery.

If you now change your password, the password will also be changed in the recovery - but only if the recovery is still active and you have not blocked the internet connection for LockMyPix.

Once you change your device or perform a reset to import a backup, the recovery is no longer active, but can be reactivated from the settings.

{% hint style="info" %}
**Mind:** Even we, the Creators, don't know your password. LockMyPix is 100% secret and your password is solely private to you
{% endhint %}

## Is there any backdoor i can use?

No. LockMyPix was built to ensure 100% privacy, entirely different from other apps you may know. [Read more](/general/lockmypix-vs-other-apps.md)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.en.lockmypix.com/password/password-recovery/recovered-password-is-not-working.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.