> For the complete documentation index, see [llms.txt](https://docs.en.lockmypix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.en.lockmypix.com/password/activate-recovery.md).

# Activate Recovery

{% hint style="info" %}
You cannot gain access if you forget your password and didn't activate a recovery option. There's no backdoor.
{% endhint %}

## Recovery by E-Mail

1. Open the LockMyPix settings
2. Choose *E-Mail Address*
3. Enter any E-Mail Adresse where only you have access

#### E-Mail not available?

This message will pop up if you have associated your e-mail with a different password before.

Use the same password to reuse that mail or reach out to our [support](/more-resources/contact-support.md) to remove the e-mail for you from the password recovery. Please mind that you have to prove that you are the owner of the e-mail address.

## Alternative Access Password

1. Open the LockMyPix settings
2. Choose *Alternative Access Password*
3. Enter a password with at least 6 characters

### Disable Password Recovery

#### E-Mail

* Open the LockMyPix settings
* Choose *E-Mail Address*
* Select the Trash-Symbol from the top right

#### Alternative Access Password

You can change the Alternative Password anytime. Removal is not possible.

## How can I recover my password?

Use the [recovery by E-Mail](/password/password-recovery.md#e-mail-password-recovery) or [Alternative Access Password](/password/password-recovery.md#alternative-password-access).


---

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