# Activate Recovery

{% hint style="info" %}
You cannot gain access if you forget your password and didn't activate a recovery option. There's no backdoor.
{% endhint %}

## Recovery by E-Mail

1. Open the LockMyPix settings
2. Choose *E-Mail Address*
3. Enter any E-Mail Adresse where only you have access

#### E-Mail not available?

This message will pop up if you have associated your e-mail with a different password before.

Use the same password to reuse that mail or reach out to our [support](/more-resources/contact-support.md) to remove the e-mail for you from the password recovery. Please mind that you have to prove that you are the owner of the e-mail address.

## Alternative Access Password

1. Open the LockMyPix settings
2. Choose *Alternative Access Password*
3. Enter a password with at least 6 characters

### Disable Password Recovery

#### E-Mail

* Open the LockMyPix settings
* Choose *E-Mail Address*
* Select the Trash-Symbol from the top right

#### Alternative Access Password

You can change the Alternative Password anytime. Removal is not possible.

## How can I recover my password?

Use the [recovery by E-Mail](/password/password-recovery.md#e-mail-password-recovery) or [Alternative Access Password](/password/password-recovery.md#alternative-password-access).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.en.lockmypix.com/password/activate-recovery.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.