# Helpdesk

Check the LockMyPix Helpdesk for tips & tricks on your entirely secure LockMyPix Photovault and Videovault . Use the menu <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FRL88EMuI6f0tDWTG7Juw%2Fmenu-pngrepo-com(1).png?alt=media&amp;token=17c631a4-c83a-4436-8664-be2ff07dd71d" alt="" data-size="line"> from the top left to view all topics.

### General

* [**Create a Vault**](/create-your-vault)
* [**Protect Photos**](/import-photos)
* [**Protect Videos**](/import-videos)
* [**Protect Documents**](/import-documents)
* [**Create Folders**](/create-folders)
* [**Create Private Notes**](/create-private-notes)
* [**Organize and Sort**](/organize-and-sort)
* [**Password Recovery**](/password/password-recovery)

### Backup and Restore

* [**Create backups**](/backup-your-vault)
* [**Copy to a new device**](/backup-your-vault/copy-to-new-device)

### Extended Protection

* [**Activate Fingerprint**](/general/activate-fingerprint)
* [**Face / Iris Recognition**](/general/activate-face-iris-login)
* [**Catch Intruders**](/general/catch-intruders)
* [**Make LockMyPix invisible**](/general/hide-the-app)
* [**Activate Cloudbackup**](/backup-your-vault#use-the-encrypted-cloud)
* [**Create a Second Vault (Fake Vault)**](/general/create-a-second-vault-fake-vault)
* [**Activate the SD-Card**](/general/use-the-sd-card)
* [**Design & Styling**](/general/design-and-styling)
* [**Find duplicates**](/general/find-duplicates)

### Maximum Security

* [**Read why LockMyPix is more secure than similar apps**](/general/lockmypix-vs-other-apps)
* [**Maximize your Security Level**](/tips-and-tricks/increase-your-security-level)

Use the menu <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FRL88EMuI6f0tDWTG7Juw%2Fmenu-pngrepo-com(1).png?alt=media&amp;token=17c631a4-c83a-4436-8664-be2ff07dd71d" alt="" data-size="line"> from the top left to view all topics.


# Create Your Vault

Time to protect your privacy on your mobile. Create your LockMyPix Vault to securely protect and hide everything that matters to you.

## Install LockMyPix

Move to the Google Play Store or Apple App Store to install LockMyPix on your mobile.

:link: [**Download from Google Play**](https://bit.ly/download_lockmypix_android)

:link:[ **Download from Apple App Store**](https://bit.ly/download_lockmypix)

## Let's start

Installation done? Good! Let's create your Private Vault.

Start LockMyPix on your mobile. You may be asked to allow required storage permissions to create and store your Private Vault on your phone. You can [read more](/general/lockmypix-faqs/permissions) about why LockMyPix needs permissions to work.

LockMyPix asks you to enter a personal pin, password or pattern in the first step.

Use the keyboard <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FA6p7DqoCZYUnyrkwJsv3%2Fkeyboard-pngrepo-com.png?alt=media&amp;token=1df1f5f1-a5a6-472f-9e8c-e03da06b8379" alt="" data-size="line"> button from the top right or pattern to set your preferred login type.

Enter a pin/password/pattern that nobody else knows and preferably has a certain complexity ([get tips](/tips-and-tricks/increase-your-security-level)).

{% hint style="info" %}
**Your password is very important.** Remember it very well and be sure to activate the password recovery.
{% endhint %}

## Activate the password recovery

LockMyPix asks you to set up a e-mail in the second step, to activate the password recovery. We strongly recommend to use this option.

However, if you are more comfortable with an offline password recovery, please use the [alternative access password](/password/password-recovery#alternative-password-access) from the LockMyPix settings.

Both password recovery options share the same encryption like anything else inside LockMyPix. AES CTR 256-bit.


# Delete the Vault

### Option 1: I can still login

Head over to the LockMyPix settings and scroll down to the bottom to *reset* your Vault.

{% hint style="info" %}
Make sure to take a backup before proceeding. Delete files cannot be recovered without a backup
{% endhint %}

### Option 2: I can no longer login

Open a file manager app. Make sure that the file manager app can show hidden files. Adjust that option from the settings of the file manager app.

To reset LockMyPix just delete the data folder *`.LockMyPix`* from your device storage or sd-card (if applicable).

The folder is located directly on your storage or inside the folder "DCIM".

{% hint style="info" %}
We recommend to take a backup as deleted files cannot be recovered without a backup. Consider to rename the data folder *`.LockMyPix`* to *`.LockMyPix-old`* instead deleting
{% endhint %}


# Import Photos

Good! Your Vault can protect any photo.

## Let's protect

Log in to your Vault, select :heavy\_plus\_sign: in the bottom right and tap *Hide photos and documents*.

LockMyPix shows all photo albums from your public phone gallery. Choose any album and tap on one or many photos you'd like to add to your Private Vault. Submit your selection with the *Import Button* at the bottom.

{% hint style="success" %}
**Tip:** Press for a second on a album to start the album selection mode. This helps to easily import one or many selected albums
{% endhint %}

### Some tricks

* Tap and drag on a single photo / album to select multiple files by drag and select
* Open a album and tap on *Import* without selecting a photo to import the entire album
* Press the :heavy\_plus\_sign: button from inside an already created folder in your Vault to directly import into this folder

{% hint style="success" %}
**Top Tip:** Send a photo from any other app to LockMyPix to import it directly. For example from Snapchat, WhatsApp or Facebook
{% endhint %}

&#x20;


# Import Videos

Sure, you can also securely protect Videos of any type.

## Let's protect videos

Log in to your Vault, select :heavy\_plus\_sign: in the bottom right and tap *Hide photos and documents*.

Swipe right or select the **Videos tab**. LockMyPix shows all video albums from your public phone gallery. Select any video album and tap on each video you'd like to add to your Private Vault. Submit your selection with the *Import Button* at the bottom.

### Some tricks

* Tap and drag on a single video to select multiple files by drag and select
* Press the :heavy\_plus\_sign: button from inside an already created folder in your Vault to directly import into this folder

{% hint style="success" %}
**Top Tip:** Send a video from any other app to LockMyPix to import it directly. For example from Snapchat, WhatsApp or Facebook
{% endhint %}


# Import Documents

Your Vault can protect any file and document.

{% hint style="info" %}
Support for any file type is available from Version 5.2.1.1 Gemini and currently available exclusively for Android devices
{% endhint %}

## Let's protect documents

Log in to your Vault, select :heavy\_plus\_sign: in the bottom right and tap *Hide photos and documents*.

Swipe right or select the **Files tab**. Select any folder or document you'd like to add to your Private Vault. Submit your selection with the *Import Button* at the bottom.

{% hint style="success" %}
**Tip:** Select a folder to import containing files and sub-folders. LockMyPix will keep the original directory structure
{% endhint %}

{% hint style="success" %}
**Top Tip:** Send a file from any other app to LockMyPix to import it directly. For example from a file manager app
{% endhint %}

## Open a document

Select the document from your Vault and tap on open. LockMyPix shows all installed apps that can open the document.

{% hint style="info" %}
If you can't open a document for some reason, for example a PDF or TXT, simply open the Google Play Store and look for an app that can handle the file type
{% endhint %}

Mind that LockMyPix doesn't grant access to your encrypted files. If you change a file from outside LockMyPix, just reimport that to have the changed file securely stored inside your Vault.


# Create Folders

Press the :heavy\_plus\_sign: in the bottom right and tap *Create Folder*.

Enter a name for your folder and submit. The new folder will be created in the current hierarchy.

{% hint style="success" %}
**Folders are perfect** to keep track of your documents and organizing files.

**Tip:** Create sub-folders by first opening an existing folder. Create a new folder from there
{% endhint %}

### Set a Cover

From inside a created folder, select the Cover Button <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FkizzZQp4pq2KoJvSARYn%2Fcover.png?alt=media&amp;token=a2686ee1-6de8-4cd8-8233-73bc0bac4eee" alt="" data-size="line"> in the top menu. Tap on any photo to set it as the folder cover.

You can select all photos inside a folder as a Cover. Photos from a sub-folder cannot be set as a Cover for the current folder.


# Create Private Notes

## Create a note

Press the :heavy\_plus\_sign: in the bottom right and tap *Notes*.

Select :heavy\_plus\_sign: in the bottom right to create a new note. Exit the created note any time using the arrow in the upper right corner. Changes are saved automatically.

{% hint style="success" %}
Notes are also securely encrypted with AES CTR 256
{% endhint %}

## Change Colors

Text and background color can be changed. Select the colors icon in the upper right corner :art: when you have note open.

## Sorting

Most recently changed notes appear at the top by default. Change the sorting with the sort icon in the upper right corner.

## Delete Notes

Move to the overview where all created notes are viewed and swipe on a note from right to left.

{% hint style="info" %}
Deleted notes cannot be recovered
{% endhint %}


# Organize & Sort

We should always have the freedom to sort our files the way we want. LockMyPix gives you exactly that freedom.

### Customize displayed rows

Select the organize button<img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FKLpuCE7jcz1jXWn7jrLl%2Fapps-pngrepo-com.png?alt=media&amp;token=820c04d2-8fe2-438f-a536-365d9263e2e1" alt="" data-size="line">from the top menu.

Use the **Grid-Style** to change the displayed rows.

{% hint style="success" %}
**Tip:** Press Grid-Style a few times to see all available styles.
{% endhint %}

### Sort files

From the organize button <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FKLpuCE7jcz1jXWn7jrLl%2Fapps-pngrepo-com.png?alt=media&amp;token=820c04d2-8fe2-438f-a536-365d9263e2e1" alt="" data-size="line"> select any sort option that you prefer. Option will be active for the current folder. You can set a different sort option for each created folder.

{% hint style="success" %}
**Drag & Drop** a file inside a folder to any position to customize the order.
{% endhint %}

### Move & Copy

Press and hold on a file in the overview to enter the select mode. Then single tap each file you want to move or copy and select the Move <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FGqaUgZGN0CFMfiBDivhV%2Fmove.png?alt=media&amp;token=999132e3-93a9-4a5a-a937-d7973c1d0a73" alt="" data-size="line"> or Copy Button <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2Fm8D1oxVgYY2roWLmF5iM%2Fcopy.png?alt=media&amp;token=bc43b927-8b0f-411d-a8f9-1c061b48b140" alt="" data-size="line"> from the top menu.

### Privatize individual files in your sorting

Use the organize button <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FKLpuCE7jcz1jXWn7jrLl%2Fapps-pngrepo-com.png?alt=media&amp;token=820c04d2-8fe2-438f-a536-365d9263e2e1" alt="" data-size="line"> to disable preview images for folders or files. This will hide the preview image. Perfect if you want to show someone a certain folder but not content of other folders.


# Unlock Files

Press and hold on a file in the overview to enter the select mode. Then single tap each file you want to unlock and submit with the unlock button :unlock: from the top menu.

{% hint style="warning" %}
Unlocked files are no longer securely encrypted and can be viewed by anyone who gains access to the device
{% endhint %}

Use the blue arrow in the unlock menu to specify the destination path for the decrypted files or to keep the directory structure.


# Backup Your Vault

Data security also includes fully encrypted backups. They protect you when you lose your device or it breaks for some reason.

## Use the encrypted Cloud

Backups are very important to have a fallback for whatever happens to your phone.

Activate the Cloud from the LockMyPix settings.

This makes use of your own Google Drive™ (Android) or Apple iCloud (iOS) instead unkown servers. The transfer is encrypted with TLS and files with LockMyPix encryption (AES CTR 256).

Mind the Google Account / Apple ID that you use. It's used to backup your Private Vault.

{% hint style="info" %}
If you want to switch from Android to iOS or vice versa, use a [backup file](#create-a-encrypted-backup-file) for the transfer
{% endhint %}

## Restore from the Cloud

Open LockMyPix with the same password as before and activate the Cloud on a new or same phone with the same Google Account / Apple ID. That's important as it contains your Vault.

Once you've activated the Cloud, LockMyPix will automatically download your files. This may take a while depending on the amount of files on your Cloud.

{% hint style="info" %}
Use the same Google Account / Apple ID if you switch devices
{% endhint %}

## Create an encrypted backup file

Consider this option if you prefer to have a offline backup. Use *Create Backup* from the LockMyPix settings. The created backup file will be created inside the folder *LockMyPix backups* on your phone storage or sd-card (if selected).

View the path of a created backup from the option *Import Backup*.

{% hint style="success" %}
**Tip:** Move backup files off your phone to your Desktop or preferred Cloud
{% endhint %}

{% hint style="info" %}
**Important:** If you choose the sd-card to store your backup, make sure that it's file system is not FAT32 as this can take up to 4GB only per single file and may result in an incomplete backup.
{% endhint %}

## Restore from a backup file

Place the backup file on your phones storage, in the root. LockMyPix will not look everywhere for a backup for privacy reasons.

Open LockMyPix with the same password as before and use the option *Import Backup* from the LockMyPix settings. Select any displayed backup for the import.

{% hint style="info" %}
If you don't see your backup file(s), ensure that you have placed them directly on your phone's storage (not inside a folder) or explicity inside the folder "*LockMyPix backups*" (note the correct spelling)
{% endhint %}

## I have a new phone

:link: **Copy to new device**


# Copy to new device

Take the [encrypted Cloud](/backup-your-vault#use-the-encrypted-cloud) for the easiest transfer. Alternatively use the backup file:

1. [Create a backup](/backup-your-vault#create-a-encrypted-backup-file) on the old device
2. [Move the backup](/backup-your-vault#restore-from-a-backup-file) to your new phone and import that

### Android -> Android

Create a [backup file](/backup-your-vault#create-a-encrypted-backup-file), move that to your other phone and import it. To transfer the backup file use a PC or your preferred cloud service. Once transferred, import it from the LockMyPix settings.

### Android -> iPhone

Create a [backup file](/backup-your-vault#create-a-encrypted-backup-file), move that to your iPhone and import it. To transfer the backup file use a PC or your preferred cloud service. Once transferred, import it from the LockMyPix settings. The transfer via Google Drive from Android to iPhone is not supported.

### iPhone -> iPhone

Create a [backup file](/backup-your-vault#create-a-encrypted-backup-file), move that to your other iPhone and import it. To transfer the backup file use a PC, your preferred cloud service or just send the backup to yourself with email. Then save the backup to the files-app and import it from the LockMyPix settings.

### iPhone -> Android

Create a [backup file](/backup-your-vault#create-a-encrypted-backup-file), move that to your Android Phone and import it. To transfer the backup file use a PC or your preferred cloud service. Once transferred, import it from the LockMyPix settings. The transfer via Apple iCloud from iPhone to Android is not supported.


# Backups FAQ

### Are backups encrypted?

Yes. Anything in LockMyPix is encrypted. Content of a backup is fully encrypted with AES CTR 256.

### How can I import my backup from the Cloud?

Take a look on [Restore from the Cloud](/backup-your-vault#restore-from-the-cloud).

### I get bk-1 when importing a backup file

1. Check that you have enough free storage. At least same amout as size of the backup file.
2. Try to import the backup manually:

   Rename the backupfile and add ".zip" to the filename. You can now open the backupfile with a filemanager or winzip and see the encrypted files. Move the folders *`.encrypt`* and *`.encrypt prev`* from the backup into the LockMyPix data folder. It is located directly on your storage.

   *`.LockMyPix`*

   You may will be asked to migrate the folder - confirm. Files from the backup are now manually imported to the current vault and will be visible, if the password / PIN matches with the password used to encrypt the files.

   P.S.: The .LockMyPix folder is located on your device storage or sd-card (if activated from the settings). It's in a hidden state. You can make it visible if your file manager app can show hidden files.

If you still cannot import the backup, move it to a Desktop PC and try to open it with [Winrar](https://www.win-rar.com/start.html?\&L=1) or [7zip](https://www.7-zip.org/).

Try to repair the backup i.e. with Winrar built-in repair tool.

Create a new backup if possible or use the [Cloud Backup](/backup-your-vault#use-the-encrypted-cloud).

### My current password is not matching with the backup

As content of a backup is always encrypted, your current password will be used. To import a backup with a different password, [change your current password](/password/change-password) from the LockMyPix settings to match that from the backup and retry the import.


# Activate Fingerprint

👑 That's perfect to open your Vault blazing fast even if you set a complex secure password.

## Let's start

Make sure that you set at least one fingerprint in your phone's settings to proceed.

From the LockMyPix settings select the option *Fingerprint / Face Unlock*. Place your finger on the fingerprint sensor and wait a moment for the confirmation.

## That's secure!

LockMyPix uses hardware based encryption for the fingerprint authentication (Class 3 / Strong Biometric). The associated data to your fingeprint cannot be read from outside without authentication.

{% hint style="info" %}
Changing or adding a fingerprint in your phone's settings requires LockMyPix to reauthenticate
{% endhint %}

{% hint style="warning" %}
**Important:** Always mind your password even if you login with fingerprint. Ensure to use the [password recovery](/password/password-recovery) to have a fallback
{% endhint %}

You prefer Facelogin or Iris-Scan for the login? [Activate Face/Iris Login](/general/activate-face-iris-login).


# Activate Face/Iris Login

👑 Open your Vault blazing fast even if you set a complex secure password.

## Prerequisites

Not all phones support the Class 3 / Strong Biometric Cipher for Face or Iris Authentication.

If you are unsure if your phone supports that feature please ask the manufacturer.

## Let's start

Make sure that you set at least one Face/Iris authentication in your phone's settings to proceed.

From the LockMyPix settings select the option *Fingerprint / Face Unlock*. Select the Face/Iris option and wait a moment for the confirmation.

{% hint style="info" %}
Changing or adding a Face/Iris parameter in your phone's settings requires LockMyPix to reaunthenticate
{% endhint %}

{% hint style="warning" %}
**Important:** Always mind your password even if you login with Face/Iris. Ensure to use the [password recovery](/password/password-recovery) to have a fallback
{% endhint %}

You'd like to use Fingerprint as your preferred login method? [Activate Fingerprint](/general/activate-fingerprint).


# Catch Intruders

👑 Know who is trying to spy on you in your immediate vicinity.

## Get full control

LockMyPix built-in Intruder Detection takes a hidden Selfie of all those people who try to sneak on you.

## Let's start

Open the LockMyPix settings and select *Intruder Selfie*. Activate the option and confirm the required permission to allow LockMyPix to take photos when somebody tries to sneak on you.

Important: Use the permission "*when using the app*" otherwise functionality may be limited.

## View Intruders

Select *Intruder Selfie* from the LockMyPix settings to view all catched Intruders. You can also view the date and time.

{% hint style="success" %}
**Tip:** Use the [**Disguise Mode**](/general/hide-the-app) to make LockMyPix fully invisible for extended protection
{% endhint %}


# Hide the App

👑 Leave nothing to chance. Hide LockMyPix if you don't want anyone to know you are using a Private Vault.

## Avoid certain situations

Use the Disguise Mode to hide your LockMyPix Vault from any person that may have access to your phone.

## Let's start

Select *Disguise Mode* from the LockMyPix settings. Choose the app icon you'd like to use and submi&#x74;*.* Some icons have an extended feature to even change the appearance of the login menu. Select the disguised login page design if you want to get the most out of the Disguise Mode (<mark style="color:green;">Android only</mark>).

{% hint style="success" %}
**Top Tip:** Use the [Fake Vault](/general/create-a-second-vault-fake-vault) to create a decoy second Vault that shows other files than your Main Vault
{% endhint %}

## How to login with a disguised login menu?

Quite easy but effective: Press for a second on any element in the disguised login menu or if you have choosen the calculator, press for a second on the equal sign.


# Create a second Vault (Fake Vault)

👑 Some situations require preparation. The Fake Vault helps you to be excellent prepared.

## Avoid certain situations

Use the Fake Vault to hide your Main LockMyPix Vault from any person who forces you to login.

## Let's start

Select *Fake Vault* from the LockMyPix settings. Set a different password than for your Main Vault. Once set, log out and log into your Fake Vault by using the new password.

**Easy but effective.**

{% hint style="success" %}
**Tip:** Add some non private files to your Fake Vault to eliminate any suspicion
{% endhint %}


# Use the SD-Card

👑 Yap! You can move your entire Vault to the sd-card and free up all that space on your phone's internal storage.

## How's that working?

LockMyPix takes your entire Private Vault to your card and no longer uses your phone's internal storage. Sounds easy? Good! Complexity plays in the background as LockMyPix uses encrypted communication with your sd-card.

## Let's start

Select *SD-Card storage* from the LockMyPix settings. The popup describes the required steps.

Quick wrap up:

1. Once you are in the screen to grant the sd-card write permissions to LockMyPix, first tap on the menu <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FkTJ2NfwCHNcZ5nUYs5RO%2Fmenu-pngrepo-com.png?alt=media&amp;token=831700ef-cd89-4c7b-9f74-5965af40222f" alt="" data-size="line"> button in the top right. Select the option "*Show external storage*" and "*Show hidden objects*". If one of these is not available, just go ahead
2. Open the menu from the top left <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FsSXtmimKY3tEEjGfJAnB%2Fmenu-pngrepo-com(1).png?alt=media&amp;token=60f7509c-2565-468d-9b96-56397e423a9d" alt="" data-size="line"> and select the sd-card. It's marked with a disk symbol <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FVlfIJ0M8W5FtXb8GCbIu%2Ffloppy-disk-pngrepo-com.png?alt=media&amp;token=4d1e5afd-d9ea-4b12-9e55-a368ed2fed9b" alt="" data-size="line">
3. Do you see a folder named *.LockMyPix*? Just press on that and submit with the button at the bottom. If not, move to the next step
4. Select the folder *DCIM.* Do you see a folder named *.LockMyPix*? Just press on that and submit. If not, without selecting any folder, submit your selection with the button at the bottom "*Use this folder*"

Done. Once you have selected the proper location and submitted, LockMyPix asks you to proceed. This can take a few minutes depending on the files inside your Vault.

{% hint style="success" %}
LockMyPix will no longer use your phone's internal storage once you've activated the sd-card option
{% endhint %}

## Move back to the internal storage

Simply select the option *SD-Card storage* from the LockMyPix settings when it's active to switch your entire Vault back to the internal storage.

## Performance

The internal phone storage is faster than any sd-card due to it's technical nature.

However, using a sd-card with certain technical conditions makes the difference barely noticeable.

Choose a sd-card with:

* At least UHS-II (defines the bus-speed)
* U1, U2, U3 or V10, V60, V90 (defines the speed-class)
* **Buy quality - not cheap!** Only from authorized retailers as there are many fakes and fake shops

SD-Cards have a limited life span due to their technical nature. Relying on a well-known manufacturer and buying from a trusted source makes all the difference.

We recommend the following manufacturers:

* SanDisk
* Samsung
* Verbatim

## Switch to a new sd-card

Quite easy as a simple copy does the job. Copy the data folder *`.LockMyPix`* to the same position on your new sd-card. You can use a Laptop for the transfer.

## Reimport from the sd-card

Assume you have removed the sd-card. This may clears the write permissions for LockMyPix. To import your Vault from the card:

1. Open LockMyPix and wait for 2 seconds on the login. Do you see a hint to import your Vault? Move to [Apply write permissions](/general/use-the-sd-card#lets-start). If not, move to step 2
2. Login and open the LockMyPix settings. The sd-card option is not active? That's okay. Make sure that the Vault you've logged into is empty as we are going to remove that in order to import your Vault from the card. Unlock files before proceeding if required
3. Select *reset* from the LockMyPix settings. It's the last option in the list
4. Once LockMyPix restarted, wait a second until you see the hint to import your Vault. Move to [Apply write permissions](/general/use-the-sd-card#lets-start) to finalize the import

## It's not working for some reason?

1. Turn off the phone
2. Eject the sd-card
3. Turn on the phone
4. Insert the sd-card and retry

Important: The SD card must have been formatted by the Android operating system. If the card was formatted using a PC, Android may not be able to index it correctly.

If nothing helps please [reach out to our team](/more-resources/contact-support).

## My sd-card stopped working

Not an issue if you have the [Cloud Backup](/backup-your-vault#use-the-encrypted-cloud) active or a quite current [backup file](/backup-your-vault#create-a-encrypted-backup-file).

If you didn't use any backup option, insert the sd-card into a Desktop Computer and see if it's recognized. Take a backup of all content, not only certain folders (Copy all files / folders from the sd-card to your computer).

Search the backed up folders for the pattern "*.LockMyPix*". That's your data folder and contains your Private Vault.

## Which file system is recommended?

We recommend any but FAT32. For example [exFAT](https://de.wikipedia.org/wiki/File_Allocation_Table#exFAT). The issue with FAT32 is that it doesn't support single files with more than 4GB.


# Design & Styling

What's good can even become perfect if you can adapt it to your personal needs.

{% hint style="success" %}
Open the LockMyPix settings and select *Design & Styling*
{% endhint %}

### Theming

Choose any theme color that you prefer. LockMyPix will take that color as the major color inside your Private Photo Vault.

### Darkmode

That's active by default. Deactivate the Darkmode to switch to the bright view.

### Slideshow Swipe Duration

Choose how long a photo is displayed until moving to the next photo inside a slideshow.

### Slideshow Slider Speed

Set your preferred animation time when switching to the next photo.

### Increase Zoom

Zoom on a photo is restricted by default to 50% of the entire photo size. Set that option if you want to increase the max. zoom level.

### 360° Finger

An awesome feature that allows you to rotate a photo as you like with two fingers and zoom in / out at the same time.

### Show Share-Button

Active by default but can be disabled to make sure you don't accidentally tap the share-button.

If disabled, sharing files will still be possible from the selection mode.


# Find Duplicates

Even if we are super tidy, there can be duplicates. Let's find them easily.

## Run a search

Use *Find Duplicates* from the LockMyPix settings to run a search. All found duplicates will be displayed and can be removed with a single click 👑.

{% hint style="info" %}
**Scan the entire vault:**

Looks for duplicates inside your whole Private Vault
{% endhint %}

{% hint style="info" %}
**Scan per single folder:**

Will look for duplicates only that occur in each single folder
{% endhint %}

## Can I securely delete any found duplicate?

Yes. Each file that's found by the Duplicate Finder appears in your Vault at least twice. Removing duplicates ensures that one file remains.

Mind that duplicates are moved to the Trash from where you can restore or delete irretrievably.


# LockMyPix FAQs

Select a topic from below

{% content-ref url="/pages/6fMXLKqmPGzDVlIae2Sg" %}
[Send a file to another app](/general/lockmypix-faqs/send-a-file-to-another-app)
{% endcontent-ref %}

{% content-ref url="/pages/7dP88DYLLzYFwcJ6ZKxe" %}
[Lock the Vault](/general/lockmypix-faqs/lock-the-vault)
{% endcontent-ref %}

{% content-ref url="/pages/amGW07fVUpujJmqZJKvr" %}
[Restore from Trash](/general/lockmypix-faqs/restore-from-trash)
{% endcontent-ref %}

{% content-ref url="/pages/gqMIZc5zEp5avUxoPN3k" %}
[Play Videos](/general/lockmypix-faqs/play-videos)
{% endcontent-ref %}

{% content-ref url="/pages/OasLQXi4iJGdMs9xe5b5" %}
[Advanced Settings](/general/lockmypix-faqs/advanced-settings)
{% endcontent-ref %}

{% content-ref url="/pages/MEveW9wNVDtQu2cunNaT" %}
[I see ads](/general/lockmypix-faqs/i-see-ads)
{% endcontent-ref %}


# Send a file to another app

Sending a file requires three confirmations. Otherwise a file will not be sent. This is for your safety.&#x20;

## 1. Select files / folders

Use the selection mode to select multiple files / folders and select the share button <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FnxvrCz0vcjiRWxWtggqw%2Fshare-pngrepo-com.png?alt=media&amp;token=fb7b42e0-f7d2-4792-8e10-d60e0f0f1d16" alt="" data-size="line"> from the top menu.

You can also select the share button while viewing a certain file to send this file.

## 2. Choose the target app

A list will popup with all apps that can handle the selected files. Select the app you'd like to use as the target.

## 3. Proceed in the target app

The selected app will ask what you'd like to do with the files. That's the last point where you can cancel the process.

{% hint style="info" %}
**Tip:** Don't mix files and folders during a single send-request. This makes sure that your selected target app can properly read the files.
{% endhint %}


# Lock the Vault

LockMyPix locks by default when you leave the app. However, you can adjust that or even lock your Private Photo Vault by flipping your phone.

### FlipLock

Activate the option from the LockMyPix settings to have a quick and reliable way to lock your Vault whenever required.

### AutoLock

Makes sure that your Vault locks whenever you leave the app. That's active by default. If you disable that option, your Vault will lock after 15 seconds in background if you don't reopen (see [Logout Delay](#undefined) on how to change that)

### The LockMyPix Logo

That's visible directly after login in the top left. Tap on the logo to lock your Vault immediately.

### ShakeLock

Just shake your phone to lock LockMyPix immediately and entirely. This also removes the app from the recent apps list.

### Logout Delay

Open the LockMyPix settings -> Advanced - to adjust from 5 to 60 seconds for when LockMyPix should lock your Vault when running in the background. This applies if you disable the [AutoLock](#autolock).

Move the slider to the end to turn that option off.

{% hint style="warning" %}
**Mind:** Your Vault will stay unlocked if you disable the Logout Delay until you lock it manually by any of the options on this page.
{% endhint %}

### Quick Logout

Perfect to hide your Vault immediately when you lock it. This is not active by default. Once activated, LockMyPix will no longer open the login menu when you lock your Private Vault.

### Turn off the screen

Always forces LockMyPix to lock your Vault and hide the app from the recently used apps.


# Restore from Trash

👑

Choose the Trash <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FO44OWm6w5xkiw6zOC1u4%2Ftrash-pngrepo-com.png?alt=media&amp;token=f7cb08f9-c359-4118-8819-540a43eb4319" alt="" data-size="line"> from the top right in the LockMyPix settings.

Files that you have moved to the Trash will be kept for unlimited time ([Premium only](/tips-and-tricks/increase-your-security-level#upgrade-to-premium-protection)).

Use the restore button <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FQRd6Lt9L9gxmsAezArBL%2Freplay-pngrepo-com.png?alt=media&amp;token=e7a9643a-e6e0-42e9-91ce-ecc04d0e862a" alt="" data-size="line"> in the top right to restore all files from the Trash or the tiny restore button in the bottom right of each file.

{% hint style="warning" %}
**Mind:** Files in your Trash are not considered in Cloud backups or backup files
{% endhint %}

{% hint style="success" %}
**Tip:** Restore files from your Trash if required instead leaving them inside
{% endhint %}


# Play Videos

LockMyPix on-the-fly decryption can play encrypted videos in real time without pre-decryption.

Open a Video and press on playback. Natively supported file types will play with the internal video player by default.

### Supported file types

LockMyPix can play all video file types and codecs. Those that are natively supported by the OS play with the internal player by default. Other types will open in an external player (for example the MxPlayer).

### I'm having issues with the playback

Try a different video player, i.e. the MxPlayer.

### Player capabilities

The internal video player is quite powerful and is continously extended.

#### Zoom

Use two fingers to zoom in/out.

#### Fast forward/rewind

Double tap in the right/left side of the display to fast forward/rewind 10 seconds. Or drag with a single finger from left -> right or vice versa.

#### Autoloop/Replay

Use the loop button <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FJsf12JSdllEFh9qYSQk0%2Freplay-pngrepo-com(1).png?alt=media&amp;token=d99a260a-f7a3-47fb-b68a-1e2c1ff3163e" alt="" data-size="line"> to set replay or autoloop the playlist (default). A playlist contains all videos from your current folder.

#### Brightness/Volume

Slide up/down in the left side to set the volume. Slide in the right side to set the screen brightness.

### Thumbnail

LockMyPix extracs the thumbnail of a video during the import. To change the thumbnail, play a video with the internal player. During the playback, single press in the middle of the screen to open the menu. Select the shutter button <img src="https://2643346329-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj9Ec8CpgEo9sgjpeiDUP%2Fuploads%2FFkpGlXz7DbOi8A1oaeMU%2Fshutter-pngrepo-com.png?alt=media&amp;token=5b599ad1-dc05-4904-a94e-7ef419447ed1" alt="" data-size="line"> from the top left to take the current scene as the thumbnail.

The change may take effect after a LockMyPix restart.

### Use an external player

Open the LockMyPix settings, move down to *Videoplayback* and deactivate the first option (*Videoplayer*) to use an external player for all videos.


# Advanced Settings

{% hint style="success" %}
Open the LockMyPix settings and move down to *Advanced*
{% endhint %}

### Prevent Spying

LockMyPix blocks the screen for third party apps by default when you are logged in your Vault. This ensures highest privacy, especially against malware. However, you may consider to disable that option if you want to take screenshots from inside LockMyPix.

`Active by default`

### Keep screen on

Keeps the screen on when viewing photos or videos.

`Active by default`

### Prevent from viewing in "recent applications"

LockMyPix doesn't show the app in the recent apps list. This makes it impossible for someone to comprehend when you have lastly used LockMyPix.

`Active by default`

### Maximize brightness

Increases the brightness of your screen to maximum when viewing photos or videos.

`Disabled by default`

### Maximize image

Low resolution photos will be stretched to fit the screen.

`Active by default`

### Maximize Photo Display Quality

Use the highest color depth and max. resolution when viewing photos. This will consume way more RAM and a bit more battery but delivers the best photo quality (original quality).&#x20;

Activating will disable drag down/up to close a photo.

`Disabled by default`

### Quick Logout

LockMyPix will close entirely when locked instead going back to the login menu.

`Disabled by default`

### Logout Delay

Set the timout when LockMyPix should lock your Vault when minimized the app to background. Applies when disabling the [AutoLock](/general/lockmypix-faqs/lock-the-vault#autolock).

`15 seconds by default`

### Safe delete

Also known as the shredder. The source of an imported file will be overwritten before deleting to make a restore impossible (anti-restore).

`Disabled by default`

### Internal Camera App

Taking photos from inside LockMyPix makes use of your phones camera app. Activate this option to use LockMyPix internal camera app instead.

`Disabled by default`

> <mark style="color:purple;">Android Only</mark>

### Hide files after import

LockMyPix asks you by default if a file should be removed from the source after import. However, once you submit to remove the file, LockMyPix won't ask you any longer and remove the source by default. Deactivate this option to keep source files after import in your default phone gallery.

`Active by default`

### Hide files imported via Share

Files that you send to LockMyPix from another app will be removed from the source by default. Deactivate this option to keep source files after import in your default phone gallery.

`Active by default`

### Move deleted files to trash

The Trash helps to recover files you've deleted accidentially. Disable that and deleted file will no longer be moved to the Trash = unrecoverable deleted.

`Active by default`

### Bug analysis & statistics

Helps us to improve LockMyPix by sending performance and bug reports to our hq. Data is anonymous by default.

`Active by default`

### Tailored Ads

LockMyPix shows ads in the free basic protection only to ensure continuous development.

`Disabled by default`


# Permissions

LockMyPix requires several permissions for certain features. Read why this is required and why it's safe.

### Storage permissions

Any app requires users permission to read and write on the storage. This is mandatory otherwise an app is not able to create files on the disk. This is essential for LockMyPix to secure your files.

#### All Files Access

With Android 11 a huge privacy change has been introduced, called *Scoped Storage* ([read more](https://medium.com/nonstopio/privacy-in-android-11-2fc7174e12dc) - external link).

This requires apps like LockMyPix to request the All Files Permission since 01.11.2021 to be able to still protect any desired file.

{% hint style="success" %}
Only apps that are allowed by Google Play can request this permission
{% endhint %}

LockMyPix will use that permission to ensure the same functionality as before. Nothing else.

### Camera permission

This is required only if you want to take a photo/video from inside LockMyPix.

#### Microphone

Permission is requried when taking a video with voice.

{% hint style="success" %}
**Mind:** LockMyPix ensures your privacy and is build to give you greatest security for all your personal files. Permissions will solely used for the main purpose: functionality. LockMyPix will never send your private files to our servers or collect any files.
{% endhint %}


# I see ads

LockMyPix Free Basic Protection shows ads that are required to guarantee the continous development.

### How can I remove ads?

LockMyPix [Premium](/upgrade/get-premium) is entirely Ad-Free. Upgrade from the LockMyPix settings.

### **I see invasive ads while using LockMyPix or other apps** <a href="#i-see-invasive-ads-while-using-smart-launcher-or-other-apps." id="i-see-invasive-ads-while-using-smart-launcher-or-other-apps."></a>

Ads should never be intrusive.

{% hint style="warning" %}
Make sure to [download](https://bit.ly/load_2_lockmypix_android) LockMyPix from official sources only. Installing the app using an APK you run risk of downloading an illegally modified copy containing malware
{% endhint %}

{% hint style="info" %}
We strongly advise to use a Anti-Virus app or Malware Scanner to check your device if you see invasive ads
{% endhint %}


# Storage of data

LockMyPix uses a persistent storage mechanism (Android only, iOS doesn't support that). The persistent mechanism ensures that you can uninstall and reinstall LockMyPix whenever you like without files being deleted.

### Can I format my phone?

Yes, but [take a backup](/backup-your-vault). A phone reset removes all files from your storage and may also from a plugged in sd-card.

### What happens if I uninstall LockMyPix?

**Android:** Your files persist. Reinstall LockMyPix any time to login and view your Vault.

**iOS:** Files of an app are deleted by default when uninstalling. Don't confirm the warning message unless you've created a [backup](/backup-your-vault#create-a-encrypted-backup-file).

### Can I clean my phone storage from time to time?

Sure. Just ensure that you don't delete any file that is stored under the path *`.LockMyPix`*.

{% hint style="danger" %}
**Mind:** Cleaning tools are not intelligent. You may delete important files if you don't carefully check what will be deleted during a clean up.
{% endhint %}

{% hint style="success" %}
**Tip:** Always take a [backup](/backup-your-vault) from time to time. [Manually](/backup-your-vault#create-a-encrypted-backup-file) or [automatically](/backup-your-vault#use-the-encrypted-cloud).
{% endhint %}

### I'm logged in but my Vault is empty

Think carefully about what you last did on your device because files cannot automatically disappear.

* Phone reset?
* Cleaning tool used?
* Removed or resetted the sd-card?
* Removed or renamed a folder on your phone?

{% hint style="info" %}
LockMyPix protects your files and cannot delete anything without you giving the instruction. A file cannot disappear automatically
{% endhint %}

If you had the [Cloud](/backup-your-vault#restore-from-the-cloud) active, easily [restore](/backup-your-vault#restore-from-the-cloud). Otherwise it's required to find out what you did in order to restore. If you have used a cleaning tool and didn't check what is deleted during the clean up, send a mail to the support of the cleaning tool. They may have a fallback to restore files.

For the case you stored your Vault on the sd-card and pulled that out for some reason, simply [reimport](/general/use-the-sd-card#reimport-for-the-sd-card).

Just in case you have removed a folder from your phone using a file manager, that was maybe the LockMyPix data folder. Restore that somehow if you didn't have used any LockMyPix [backup](/backup-your-vault) option.

If you have reseted your device a [backup file](/backup-your-vault#restore-from-a-backup-file) or [Cloud backup](/backup-your-vault#use-the-encrypted-cloud) is required in any case.

{% hint style="info" %}
**Mind:** Due to the persistent storage method of LockMyPix (Android), all data is preserved even after uninstallation. Files cannot delete themselves automatically.
{% endhint %}

#### Use the built-in search option

Start LockMyPix and press for a second on the 0 (zero) in the login screen. If you use password authentication, press for a second on the login button. Select the option *search for files* from the bottom and LockMyPix will scan for all associated files and reimport them automatically.

**Mind:** This works only if the files have not been deleted manually or with cleaning tools. It's useful if you have moved the data folder *`.LockMyPix`* from it's original location accidentially.

## Restore data folder

You have a backup of the data folder *`.LockMyPix`* or the sub-folders *`.encrypt`* / *`.encrypt_prev`*?

Place the folder *`.LockMyPix`* on your phone storage. Directly on the root - not inside a folder. Overwrite if required.

The backup is now recovered. Login to view the content. If you don't see anything after login, ensure that you have placed the data folder *`.LockMyPix`* in the right location and log in into the Main&#x20;

> Final path: Storage/.LockMyPix


# LockMyPix VS Other Apps

{% hint style="success" %}
***" Never mind any other app than LockMyPix if you look for real privacy "***
{% endhint %}

### Complex Security Concept

Every single photo, video or document you import into LockMyPix is encrypted with **AES CTR 256**.

LockMyPix does not follow the concept of other apps. It relies on **full encryption**.

Simply hiding a photo or document is completely insecure. Full encryption is a guarantor of real data security.

### Your Privacy deserves the Best!

LockMyPix doesn't collect your private data or send data somewhere. LockMyPix is subject to the high data protection requirements of the German authorities and is developed according to strict ethical guidelines.

### Unique Architecture

Encryption is a complex and hardware-intensive process. The unique architecture of LockMyPix ensures that your Private Photo Gallery and Vault are not only absolutely safe, but also run lightning fast. No lags but full security combined with the highest comfort.

{% hint style="success" %}
**Tip:** Only full encryption is secure. However, storing the password and/or encrypting the password only is completely insecure
{% endhint %}

### LockMyPix does not know your password

Because it's insecure. A potential hacker could read the password or extract it from a hash. LockMyPix instead uses basic cryptography principles to ensure your security in any situation.

### Reliable - No matter what happens

LockMyPix locks itself immediately after you leave the Vault or turn off the screen. The Vault does not appear in the list of recently opened applications and can be completely disguised. All these and many other factors are extremely important for your security and privacy. Moreover, you can customize your LockMyPix Private Photo Vault and Video Vault according to your preferences and even change tiny details.

## Established since 2013

For you. For us. For all people. Today's privacy is more important than ever!

Growing danger from hacker attacks on individuals and authorities are worrying and show that our private, important and sensitive data is at constant risk of falling into the wrong hands.

In 2013, we decided to develop LockMyPix - The True Private Vault for our mobiles that follows the principle of complete data security. Since then, LockMyPix has securely encrypted over 1 billion files and provides the highest possible protection.

{% embed url="<https://www.youtube.com/watch?v=PS5_qbh6-Ew>" %}


# Activate Recovery

Password Recovery is optional and helps you to recover your password if you forget it.

{% hint style="info" %}
You cannot gain access if you forget your password and didn't activate a recovery option. There's no backdoor.
{% endhint %}

## Recovery by E-Mail

1. Open the LockMyPix settings
2. Choose *E-Mail Address*
3. Enter any E-Mail Adresse where only you have access

#### E-Mail not available?

This message will pop up if you have associated your e-mail with a different password before.

Use the same password to reuse that mail or reach out to our [support](/more-resources/contact-support) to remove the e-mail for you from the password recovery. Please mind that you have to prove that you are the owner of the e-mail address.

## Alternative Access Password

1. Open the LockMyPix settings
2. Choose *Alternative Access Password*
3. Enter a password with at least 6 characters

### Disable Password Recovery

#### E-Mail

* Open the LockMyPix settings
* Choose *E-Mail Address*
* Select the Trash-Symbol from the top right

#### Alternative Access Password

You can change the Alternative Password anytime. Removal is not possible.

## How can I recover my password?

Use the [recovery by E-Mail](/password/password-recovery#e-mail-password-recovery) or [Alternative Access Password](/password/password-recovery#alternative-password-access).


# Password Recovery

{% hint style="info" %}
**Important:** You can use the password recovery if you have activated the recovery by e-mail or set an alternative access password. Otherwise you may get a message that the e-mail can't be found
{% endhint %}

## E-Mail Password Recovery

Open the LockMyPix Login and enter a wrong password. Tap on the hint **password recovery** in the top menu.

1. Enter your e-mail and submit. LockMyPix sends a link to your inbox to obtain the verification code. E-Mail delivery can take up to 5 minutes. Please wait and don't request a new verification code in the meanwhile
2. Once you have received the mail, open the link and obtain the code
3. Open LockMyPix and enter the code. Your password will be displayed which you can use for the login

{% hint style="info" %}
If you don't receive the e-mail after 30 minutes, request a new verification code (refresh-button). A new verification code makes the previous obsolete
{% endhint %}

{% hint style="warning" %}
The password recovery with e-mail is isolated from your Vault and has no 1:1 relationship.

Your recovered password is not working? [Read more](/password/password-recovery/recovered-password-is-not-working)
{% endhint %}

## Alternative Password access

Open the LockMyPix Login and enter a wrong password. Tap on the hint **password recovery** in the top menu.

1. Enter the password you set up as fallback. This option is available only if you have set up a fallback password previously (alternative password)
2. Once submitted, LockMyPix can open your Vault if the entered password is right
3. If you were able to login with the matching password, change your main password from the LockMyPix settings -> Change Password if required
4. Reactivate the alternative access password for your newly set password afterwards

{% hint style="info" %}
Mind that your password is solely private. LockMyPix or the Creators don't know your password
{% endhint %}

## I need help

[Read more](/password/password-recovery/i-cant-recover-my-password) if you need assistance with the recovery of your password or if the recovered password doesn't match to your Vault.


# Recovered password is not working

The password recovery by e-mail is not connected to a certain vault. This pushes security to the highest level.&#x20;

{% hint style="info" %}
Whether the password you receive is correct and matches to your current Vault, depends on your setup. You may also have entered a different e-mail address
{% endhint %}

## Example

You activate the password recovery. The password used at that time is stored encrypted in the password recovery.

If you now change your password, the password will also be changed in the recovery - but only if the recovery is still active and you have not blocked the internet connection for LockMyPix.

Once you change your device or perform a reset to import a backup, the recovery is no longer active, but can be reactivated from the settings.

{% hint style="info" %}
**Mind:** Even we, the Creators, don't know your password. LockMyPix is 100% secret and your password is solely private to you
{% endhint %}

## Is there any backdoor i can use?

No. LockMyPix was built to ensure 100% privacy, entirely different from other apps you may know. [Read more](/general/lockmypix-vs-other-apps)


# I can't recover my password

## First Rule: Don't panic.

If you can't recover your password for some reason keep calm and try to remember it as best as possible.

You can try different combinations unlimited times and hopefully remember your password. There's no time limit.

{% hint style="info" %}
**Mind:** Even we, the Creators, don't know your password. LockMyPix is 100% secret and your private data is not shared or collected
{% endhint %}

## Use the password deep check

Start LockMyPix and enter your password. Don't submit. Instead, press for a second on the LockMyPix logo until a message pops up. Follow the instructions.

The result from the check is validated as it decrypts a file from your vault and shows you whether the process was successful.

You can use the deep check unlimited times.

{% hint style="info" %}
**For iOS:** Use the code options from the top right and select Alpha-Numeric Code to use the password deep check
{% endhint %}

{% hint style="info" %}
If you don't see the logo, simply [uninstall and reinstall](/general/storage-of-data#what-happens-if-i-uninstall-lockmypix) LockMyPix
{% endhint %}

## Delete the keyfile

From the password deep check :arrow\_up: select the option *Delete Keyfile*. This allows you to login with any password but will show your files only if you use the matching password. This must be the same password that you have used when securely imported the files.

### How's that working?

LockMyPix encrypts any file inside your Private Vault with AES CTR 256. Considering an attacker gains access to your files, decryption is impossible without the matching password.

### You are sure your password is matching?

Delete the keyfile from the password deep check and manually check the result by logging in with the selected password.

{% hint style="info" %}
Files inside your Vault will not be displayed if you don't login with the exact same password that you've used when locked the files
{% endhint %}

### I am still sure that my password is right

Encryption knows right or wrong but nothing between. Even if you write your password almost correctly, for example if you forget a letter or mix up upper and lower case, it's not accepted. As soon as you enter the matching password, the password check will confirm accordingly.

### I've changed my phone and my password is denied suddenly

This may happens when the new device has received data from the old device but the LockMyPix Keyfile is not consistent. [Delete the keyfile](#delete-the-keyfile) to login and follow the [backup & import tips](/backup-your-vault#restore-from-the-cloud) to move your Vault to your new device.

## Can something change my password?

No. Your password will always remain same until you consciously change it from the LockMyPix settings.

## I no longer have access to my email

Just reach out to our [support](/more-resources/contact-support) with a proof that you are the owner of the email account in question in order to get that changed.


# Change password

Open the LockMyPix settings and move down to *change password*.

{% hint style="info" %}
Mind your new password and make sure to [activate the password recovery](/password/password-recovery) if it's not active.
{% endhint %}


# Get Premium

Get the most and best for your privacy. With LockMyPix Premium Protection.

{% hint style="info" %}
Premium unlocks **all** features and removes **all** ads
{% endhint %}

Open the Upgrade Menu from the LockMyPix settings and enjoy outstanding features:

{% hint style="success" %}
**Intruder Detection**

Catch those people who try to open your Private Vault with automatically taken selfies.
{% endhint %}

{% hint style="success" %}

#### Instant Cloud Backup

Take an entirely encrypted copy to your own and private Google Drive™ that's a direct copy of your Vault and updates automatically. Best protection if you lose your phone or it breaks.
{% endhint %}

{% hint style="success" %}

#### Fake Vault

Use that whenever someone forces you to open your Vault and view different files than stored in your Main Vault.
{% endhint %}

{% hint style="success" %}

#### Hide the entire app

Ever thought how cool it would be if no one knew you were using a Private Vault at all? Use the Disguise Mode to make LockMyPix invisible.
{% endhint %}

{% hint style="success" %}

#### Flip Lock

Lock your entire Vault whenever required by simply flipping your phone. That's great!
{% endhint %}

{% hint style="success" %}

#### **Shredder (Anti-Restore)**

Safely shredd those files you import from your phones public storage directly after import. Makes a restore simply impossible.
{% endhint %}

{% hint style="success" %}

#### **Ad-Free**

Premium disables **all** ads.
{% endhint %}

### How can I upgrade?

Open the Upgrade Menu from the LockMyPix settings.

### Payment options

Depending on the country you live there are several payment options available. See [link](https://support.google.com/googleplay/answer/2651410?hl=en\&co=GENIE.CountryCode%3DUS) for Google Play / Android. See [link](https://www.apple.com/us-edu/shop/help/payments) for Apple App Store.

### Why is LockMyPix not that cheap like other apps?

LockMyPix was built to ensure 100% privacy. The **full encryption** and UX/UI is unique. We don't just advertise full encryption, we implement everything to ensure your security.

We don't collect data to cover our continuous development. Instead we are transparent and may have the shortest privacy protection policy as possible.

### Can i use my upgrade on all my phones?

Yes.

### I've upgraded but my Premium is not active on my other phone

Your upgrade is connected to your Google Account or Apple ID. Just add the same account to your phone that you've used for your upgrade.

### My upgrade is not detected (Android only)

Uninstall LockMyPix and reinstall. If this didn't help and you have added the same Google Account to your phone settings that you have used for your purchase, use the following solution:

1. Uninstall LockMyPix
2. Open a computer and navigate to the LockMyPix [download](https://bit.ly/load_lockmypix_android)
3. Make sure that you are logged in with the Google Account that you've used for your LockMyPix upgrade
4. Click on install for LockMyPix

This will download LockMyPix to your phone again in some minutes.

Once LockMyPix has been installed automatically, check the Premium status. If the licence is still not detected, please reboot your phone once.

### Refund my purchase

Head over to [Google Play](https://bit.ly/3kE2Mv4) or the [Apple App Store](https://apple.co/3Dk77uL) to request a refund. Refund eligibility may vary. See [Google Play Refund Policies](https://bit.ly/3kE2Mv4) or [Apple Media Services Terms and Conditions](https://apple.co/3oyV1YB).

### How can I cancel my Premium?

Just head over to [Google Play](https://bit.ly/cancel_upgrade_googleplay) or [iOS](https://bit.ly/cancel_upgrade_ios) to cancel your upgrade anytime.


# Increase your Security Level

Use a few simple tricks to increase your safety.

## Choose the right password

LockMyPix protects you with full encryption but your security strongly depends on your password. Avoid passwords with less than 8 characters to achieve maximum security.

### Top Tips:

1. Use at least **8 characters** mixed alpha-numeric with at least one special symbol
2. Make use of complex **sentences** that someone can't guess but you mind easily
3. A purely numeric password (PIN) should not contain less than 16 digits

### Good passwords:

* T#L59b.34U$L
* 5555KLA.Tzz
* M3454.1$a2
* 34#58190#28957
* 5824962710024539$
* a151$\_$54La
* iWiLLBeOUTofOffIce$

In our experience, a secure password consists of at least 8 characters, alpha-numeric with at least one special character. However, we recommend at least 12 characters. Of course a long password is also a handicap if you want to open your Vault quickly.&#x20;

{% hint style="info" %}
[**Tip:** Activate Fingerprint or Face Authentication for a quick login](/general/activate-fingerprint)
{% endhint %}

With this in mind, choose a password that you consider suitable with at least 8 characters. A purely numeric password (or PIN) should contain at least 16 numbers.

### Bad passwords:

* 2222
* iamhome
* 8225566
* 191937456

Read more on how to use the right password :arrow\_forward: [gcfglobal.org](https://edu.gcfglobal.org/en/internetsafety/creating-strong-passwords/1/)

You can change your password from the LockMyPix Settings -> Change Password.

## Upgrade to Premium Protection

LockMyPix build in features increase your privacy to ensure highest security.

{% hint style="success" %}
**Intruder Detection**

Catch those people who try to open your Private Vault with automatically taken selfies.
{% endhint %}

{% hint style="success" %}

#### Instant Cloud Backup

Take an entirely encrypted copy to your own and private Google Drive™ that's a direct copy of your Vault and updates automatically. Best protection if you lose your phone or it breaks.
{% endhint %}

{% hint style="success" %}

#### Fake Vault

Use that whenever someone forces you to open your Vault and view different files than stored in your Main Vault.
{% endhint %}

{% hint style="success" %}

#### Hide the entire app

Ever thought how cool it would be if no one knew you were using a Private Vault at all? Use the Disguise Mode to make LockMyPix invisible.
{% endhint %}

{% hint style="success" %}

#### Flip Lock

Lock your entire Vault whenever required by simply flipping your phone. That's great!
{% endhint %}

{% hint style="success" %}

#### **Shredder (Anti-Restore)**

Safely shredd those files you import from your phones public storage directly after import. Makes a restore simply impossible.
{% endhint %}

:sunglasses: Away from all distractions, you remove all ads with your upgrade to Premium.


# I lost my phone

😳

Don't worry. Everything in LockMyPix is **securely encrypted** with your private password. No access possible without your password.

### Can i somehow delete my Vault remotely?

LockMyPix doesn't allow access via remote due to security reasons.

Use the **Find, lock, or erase** feature of your Google Account. :link: [Find out how](https://bit.ly/find_lock_erase_lmp)

Same is available if you have lost an iPhone. :link: [Find out how](https://bit.ly/ios_find_lock_erase_lmp)

### How to restore my Vault?

Use the [Privary Cloud](/backup-your-vault#restore-from-the-cloud).


# Contact Support

## A Question or Suggestion?

Our award winning support is always available for you.&#x20;

Please drop your mail to <mark style="color:blue;">`support@lockmypix.com`</mark>

{% hint style="info" %}
**You can't remember your password?**

Please use the [password recovery](/password/password-recovery). Even we, the creators, don't know your password.
{% endhint %}