# Backups FAQ

### Are backups encrypted?

Yes. Anything in LockMyPix is encrypted. Content of a backup is fully encrypted with AES CTR 256.

### How can I import my backup from the Cloud?

Take a look on [Restore from the Cloud](/backup-your-vault.md#restore-from-the-cloud).

### I get bk-1 when importing a backup file

1. Check that you have enough free storage. At least same amout as size of the backup file.
2. Try to import the backup manually:

   Rename the backupfile and add ".zip" to the filename. You can now open the backupfile with a filemanager or winzip and see the encrypted files. Move the folders *`.encrypt`* and *`.encrypt prev`* from the backup into the LockMyPix data folder. It is located directly on your storage.

   *`.LockMyPix`*

   You may will be asked to migrate the folder - confirm. Files from the backup are now manually imported to the current vault and will be visible, if the password / PIN matches with the password used to encrypt the files.

   P.S.: The .LockMyPix folder is located on your device storage or sd-card (if activated from the settings). It's in a hidden state. You can make it visible if your file manager app can show hidden files.

If you still cannot import the backup, move it to a Desktop PC and try to open it with [Winrar](https://www.win-rar.com/start.html?\&L=1) or [7zip](https://www.7-zip.org/).

Try to repair the backup i.e. with Winrar built-in repair tool.

Create a new backup if possible or use the [Cloud Backup](/backup-your-vault.md#use-the-encrypted-cloud).

### My current password is not matching with the backup

As content of a backup is always encrypted, your current password will be used. To import a backup with a different password, [change your current password](/password/change-password.md) from the LockMyPix settings to match that from the backup and retry the import.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.en.lockmypix.com/backup-your-vault/backups-faq.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.